Skype For Business 2016 – Flashing Active Call Window

Written by

in

After rolling out Skype for Business 2016 with Enterprise Voice as part of the Office 2016 suite, we discovered a weird UI issue. This is nothing but a display problem, but can still be a little distracting and annoying!

On a certain call type – incoming PSTN calls – the little active call window would flash. This took some testing to realise, as logically there shouldn’t be a corellation with how a call got to your Skype for Business client, and a display issue with a call window; but it was repeatable time and time again, on multiple PCs with different logins.

I then found a Technet thread on the issue, but this was for the older Skype for Business 2015 client, which is pretty much a reskinned Lync 2013 client. That patch wasn’t applicable to Skype for Business 2016.

I then decided to log a Microsoft Premier case, which was rather quick and after showing them the problem and waiting a few days, they came back to say the problem was planned to be fixed in the Skype for Business 2016  – December 2016 patch.

We’ll see what happens in December and I’ll update this post, but in case others discover this issue, it’s not you and you’ll need to wait a few months :)

Comments

5 responses to “Skype For Business 2016 – Flashing Active Call Window”

  1. Robert

    Interesting. We’re running SfB 2016 here too (16.0.6701.1036) to be precise, and I haven’t noticed this behavior as yet.

    I’ll be looking out for it now! :)

    (OK, I’ve tested it. Doesn’t happen for us. We’re on SfB 2015 Server at present, and our PSTN calls are delivered via a SIP trunk into an Audicodes SBC800 – I wonder if the details there are significant…

    1. Adam Fowler

      Could well be – identical here, but using Sonus SBC1000 rather than Audiocodes.

      Thanks for sharing those details!

  2. Dave

    As of February 2017, no help here (big telecom enterprise). White flashing while on a call is driving me berserk. Have to shove it to the corner of secondary monitor and put a thick business card over it – but then I always wind up needing some part of the UI under the card.

    Absolutely appalling behavior, from Microsoft, who seem to put a premium on creating appalling app behavior.

    1. Adam Fowler

      I’ll chase this one up!

    2. Adam Fowler

      I had confirmation that this patch was done, and it’s listed on their December update here: https://support.microsoft.com/en-us/help/3127980/december-6,-2016,-update-for-skype-for-business-2016-kb3127980

      If you’re fully patched and still getting it, I’d suggest opening a Premier Call.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Discover more from AdamFowlerIT.com

Subscribe now to keep reading and get access to the full archive.

Continue reading